Frequently asked questions
How do sessions work? How many sessions will I need?
Sessions are 50 minutes in length. The last 5 minutes are used to set up the following session. During the 50 minutes we assess reasons for coming to therapy and an assessment is completed in order to identify goals and a plan moving forward to best fit your therapeutic needs.
Do I have to be diagnosed in order to use my insurance benefits?
Yes. In order to utilize your insurance benefits you have to have a diagnosable reason/ medical necessity for utilizing therapy services such as you do for going to see your primary care doctor or going to a hospital. Otherwise your insurance will not cover your visits. If this is an issue or concern for you self-pay may be the best option.
Do you accept insurance for couples counseling?
Yes. With couples there is a identified client (typically the partner who reaches out for therapy) this client is usually whose benefits are utilized. However the identified client will have to have a diagnosable reason, which shows medical necessity for services, in order to utilize their insurance. This client’s diagnosis will have to be the main focus of sessions. Therefore for couples that feel this will not work for them and their therapeutic needs and if more than a 50 minute session will be needed, the self pay option is recommended. Self-Pay option is recommended for pre-marital counseling.
What forms of payment do you accept?
We accept all major credit cards, debit cards, cash, Flex Spending Accounts (FSA) and Health Savings Accounts (HSA). Full payment is due at the time services are rendered. Your co-pay will be charged prior to your session starting.
Why can’t telehealth sessions be done for people outside of Georgia (and New Jersey)?
Our clinicians are licensed in Georgia, therefore, the ethical requirements and state laws for those states outside of Georgia may vary for conducting telehealth sessions. Therefore in order to remain in compliance and practice ethically we are only able to see clients within the state we are licensed in. Kim is also temporarily licensed in New Jersey and may see clients who reside there for therapy via telehealth.
How long will I need therapy? And how often will I need to come?
This varies greatly depending on the client and the severity of the issue(s). After the initial assessment a better idea can be given to how frequent the sessions will need to be. Typically for new clients every 1-2 weeks is recommended. The progress and consistency of the client attending sessions will help to determine the duration needed.
What is the late cancellation/ no show policy?
If clients do not cancel within 48 hours of their appointment time they will be charged $90 or if a client same day cancels or no shows for their appointment they will be charged the full session rate of $175. All client balances must be paid in full in order for a follow appointment to made. New clients who no show/late cancel will not be rescheduled for a future session (This will be at the discretion of the therapist). We send out 72 hour appointment reminders and offer multiple ways to cancel appointments to make this fee avoidable for clients. However this policy is strictly enforced.
What if I have an emergency or crisis outside of session?
We are not immediately accessible outside of sessions or 24/7 therefore if you have a mental health crisis or emergency you should call 911, the Georgia Crisis and Access Line at 1-800-715-4225 or go to your nearest Emergency Room.